Institutional Technology

Help Desk Support Options

To access the IT Ticketing System: 
In-Person Appointments:

In order to maintain a safe environment for everyone, we are restricting in-person assistance to appointment only. 

 For notebook repairs or equipment pick up please book an in-person appointment with our notebook team.

For non-notebook issues we ask that you first either chat or submit a tech support ticket.

Chat Support

We now offer instant chat support access to any available IT Technicians from the hours of 8:30am to 4:30pm, Monday through Friday.

You can find the new chat option on the Ringling Portal, in the bottom right corner. Simply click on Chat with IT and message us with the issue you’re having.

Virtual Appointment Calendar (Zoom or phone)

If assistance is needed for anything other than notebook services, please submit a tech support ticket and reach out via phone to our IT Help Desk at 941-359-7633 to schedule a remote zoom appointment.

As always, IT is here to help you in your academic success. Please let us know how we can help.

Sincerely,

Institutional Technology

Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)

Weekly Maintenance Notice

Routine maintenance occurs every Saturday and Sunday from 12:00 AM to 8:00 AM.
Save your work and back up files during this time.

Affected Services:

• Workstation restarts (office and lab)
• Network storage
• Websites, administrative systems, email

Daily:
• Lab workstations update and restart nightly with a warning.
Plan accordingly.


Quick Links

IT Support Hours

  • Monday - Friday: 8:30am - 4:30pm


phone: (941)359-7633

fax: (941)359-7615

online support requests (for current students, faculty, and staff): support@ringling.edu