Help Desk Support Options
To access the IT Ticketing System:
- Logon to the Ringling portal (my.ringling.edu)
- Click on the icon for Tech Support and log-on using your Ringling e-mail and password
- Watch the Video!
In-Person Appointments:
In order to maintain a safe environment for everyone, we are restricting in-person assistance to appointment only.
For notebook repairs or equipment pick up please book an in-person appointment with our notebook team.
For non-notebook issues we ask that you first either chat or submit a tech support ticket.
Chat Support
We now offer instant chat support access to any available IT Technicians from the hours of 8:30am to 4:30pm, Monday through Friday.
You can find the new chat option on the Ringling Portal, in the bottom right corner. Simply click on Chat with IT and message us with the issue you’re having.
Virtual Appointment Calendar (Zoom or phone)
If assistance is needed for anything other than notebook services, please submit a tech support ticket and reach out via phone to our IT Help Desk at 941-359-7633 to schedule a remote zoom appointment.
As always, IT is here to help you in your academic success. Please let us know how we can help.
Sincerely,
Institutional Technology
Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)
Weekly Maintenance Notice
Routine maintenance occurs every Saturday and Sunday from 12:00 AM to 8:00 AM.
Save your work and back up files during this time.
Affected Services:
• Workstation restarts (office and lab)
• Network storage
• Websites, administrative systems, email
Daily:
• Lab workstations update and restart nightly with a warning.
Plan accordingly.
Quick Links
- Account Manager Information
- Administrative Systems Tech Support
- Course Resources
- Email
- Course Email Aliases
- Gmail - email accounts powered by Google
- iPhone Connection
- Home SpaceConnect within Campus - residential and wireless networks only
- Remote Access to Homespace - SMB and SFTP instructions
- Google DriveGoogle storage quotas - including how to request increased Google Drive space
- Notebook Program
- Resources for your notebook
- VPN Installation Instructions - for using the VPN on Windows/Mac notebooks
- How to set up Multi-Factor Authentication
- Policies
- Remote Access to Labs
- Software Discount for Education
- Tech Support - Submit a support request
- Support Documentation
- Your Network Account
- Your Network Home
- Login