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Institutional Technology

    Summer Maintenance

    As we close out the Spring Semester and prepare for PreCollege in June and the start of our Fall Semester in August, our maintenance and cleanup plans have been sent out to students and faculty. For details and dates, please visit our 2020 Maintenance Page.

    COVID-19 Update

    As our state enters Phase II of the Governor's reopening plans, our Ringling College IT Help Desk will continue to operate on a remote basis, but will also now be offering in-person appointments to those who need one on one assistance. To schedule an appointment, please use our ticketing system or call the IT Help Desk. We will make every effort to first resolve your issue remotely before meeting with you on campus.

    To access the IT Ticketing System:

    • Logon to the Ringling portal (my.ringling.edu)
    • Click on the icon for Tech Support and log-on using your Ringling e-mail and password
    • You can either submit a ticket or chat with us during covered Help Desk Hours.   For Chat, you will see a chat bubble at the bottom right of the web page once logged in.

    Although the preferred method to contact us is through the IT Ticketing System, you can also reach our Help Desk by dialing 941-359-7633 during Help Desk Hours.   

    Summer Hours

    Monday - Friday: 9:00am - 4:00pm

    As always, IT is here to help you in your academic success. Please let us know how we can help.

    Sincerely,

    Institutional Technology

     

    Cyber Security Awareness Month 2019
    Check out Cyber Security Awareness tips

    Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)
    We perform routine systems maintenance on computer workstations as well as devices in the data center every week. Routine maintenance operations take place on Saturdays and Sundays between 12:00am and 8:00am. During those hours, you will want to save your work often and make archival copies of any files you may have open at that time. Maintenance operations during those hours can affect office and laboratory workstations (including workstation restarts with warnings), network storage systems (home spaces, web shares), web site servers, administrative systems, and email systems. Laboratory and office workstations perform software updates nightly and laboratory workstations restart every morning after showing a warning.

    Institutional Technology


    Regular Hours

    Monday - Friday: 8:30am - 4:30pm


    After Hours and Weekend Phone Support

    Monday - Friday: 5:00pm - 10:00pm

    Saturday and Sunday:  9:00am - 10:00pm


    phone: (941)359-7633 (includes after hours)

    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support@ringling.edu