Ringling College of Art and Design // Institutional Technology

Welcome to our Spring 2021 Semester!

With COVID-19 still a major problem in the world, we are continuing support for a hybrid learning experience this semester. To support this initiative, we are offering remote connections to all of our laboratory computers and their software libraries, along with a service to show students which computers are in use and which are available. For more information and instructions, please visit our Remote Access section.

Check out the summary of Spring 2021 updates and resources to learn about upgrades and changes for the Spring 2021 semester.

Help Desk Support Options

To access the IT Ticketing System:

• Logon to the Ringling portal (my.ringling.edu)

• Click on the icon for Tech Support and log-on using your Ringling e-mail and password

Chat Support

We now offer instant chat support access to any available IT Technicians from the hours of 8am to 4:30pm, Monday through Friday. You can find the new chat option on the Ringling Portal, in the bottom right corner. Simple click on Chat with IT and message us with the issue you’re having.

Virtual Appointment Calendar (Zoom or phone)

Since we are not allowing walk-ins this year to maintain a safe environment for everyone, we instead have a calendar appointment system that will automatically schedule a Zoom appointment for you and one of our staff members at a time that is convenient to you. 

Simply go to http://rcadhelpdesk.youcanbook.me and pick a time slot along with the type of issue you are having. You’ll be sent a Zoom link for that time so that we can contact you and resolve your issues. We do not take walk-in's without an appointment please submit a tech support ticket first.

As always, IT is here to help you in your academic success. Please let us know how we can help.

Sincerely,

Institutional Technology

Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)
We perform routine systems maintenance on computer workstations as well as devices in the data center every week. Routine maintenance operations take place on Saturdays and Sundays between 12:00am and 8:00am. During those hours, you will want to save your work often and make archival copies of any files you may have open at that time. Maintenance operations during those hours can affect office and laboratory workstations (including workstation restarts with warnings), network storage systems (home spaces, web shares), web site servers, administrative systems, and email systems. Laboratory and office workstations perform software updates nightly and laboratory workstations restart every morning after showing a warning.

Quick Links

• Account Manager Information
• Administrative Systems Tech Support
  
• Course Resources
  • Canvas LMS Resources
  • Draw
  • Evaluation Kit Survey Access (faculty)
  • Evaluation Kit Survey (students)
  • Course Email Aliases
  • Course Shares
  • Wireless Network
  • Wireless Printing
• CyberSecurity Awareness
• Email
  • Course Email Aliases
  • Gmail - email accounts powered by Google
  • iPhone Connection
    • Gmail (students and faculty)
    • Exchange (staff)
• Home Space
  • Connect within Campus - residential and wireless networks only
  • Remote Access to Homespace - SMB and SFTP instructions
  • Your Web Space and How to Use It
• Notebook Program
  • Resources for your notebook
    • Adobe Creative Cloud
    • MacBook Resources
    • ZBook Resources
    • Wacom MobileStudio Pro Resources
  • VPN Installation Instructions - for using the VPN on Windows/Mac notebooks

• Policies
• Remote Access to Labs
• Software Discount for Education
• Support Central - Submit a support request
• Support Documentation
• Your Network Account
• Your Network Home

Institutional Technology

Regular Hours

Online Support Hours

After Hours and Weekend Phone Support

phone: (941)359-7633 (includes after hours)

fax: (941)359-7615

online support requests (for current students, faculty, and staff): support@ringling.edu