- Institutional Technology
Institutional Technology
Summer Maintenance
As we close out the Spring Semester and prepare for PreCollege in June and the start of our Fall Semester in August, our maintenance and cleanup plans have been sent out to students and faculty. For details and dates, please visit our 2020 Maintenance Page.
COVID-19 Update
As our state enters Phase II of the Governor's reopening plans, our Ringling College IT Help Desk will continue to operate on a remote basis, but will also now be offering in-person appointments to those who need one on one assistance. To schedule an appointment, please use our ticketing system or call the IT Help Desk. We will make every effort to first resolve your issue remotely before meeting with you on campus.
To access the IT Ticketing System:
- Logon to the Ringling portal (my.ringling.edu)
- Click on the icon for Tech Support and log-on using your Ringling e-mail and password
- You can either submit a ticket or chat with us during covered Help Desk Hours. For Chat, you will see a chat bubble at the bottom right of the web page once logged in.
Although the preferred method to contact us is through the IT Ticketing System, you can also reach our Help Desk by dialing 941-359-7633 during Help Desk Hours.
Summer Hours
Monday - Friday: 9:00am - 4:00pm
As always, IT is here to help you in your academic success. Please let us know how we can help.
Sincerely,
Institutional Technology
Cyber Security Awareness Month 2019
Check out Cyber Security Awareness tips
Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)
We perform routine systems maintenance on computer workstations as well as devices in the data center every week. Routine maintenance operations take place on Saturdays and Sundays between 12:00am and 8:00am. During those hours, you will want to save your work often and make archival copies of any files you may have open at that time. Maintenance operations during those hours can affect office and laboratory workstations (including workstation restarts with warnings), network storage systems (home spaces, web shares), web site servers, administrative systems, and email systems. Laboratory and office workstations perform software updates nightly and laboratory workstations restart every morning after showing a warning.
Quick Links
- Account Manager Information
- Administrative Systems Tech Support
- Anti-Virus Software
- Course Resources
- CyberSecurity Awareness
- Email
- Course Email Aliases
- Gmail - email accounts powered by Google
- iPhone Connection
- Home Space
- Connect within Campus - residential and wireless networks only
- Remote Access to Homespace - SMB and SFTP instructions
- Your Web Space and How to Use It
- Notebook Program
- Resources for your notebook
- VPN Installation Instructions - for using the VPN on Windows/Mac notebooks
Institutional Technology
Regular Hours
Monday - Friday: 8:30am - 4:30pm
After Hours and Weekend Phone Support
Monday - Friday: 5:00pm - 10:00pm
Saturday and Sunday: 9:00am - 10:00pm
phone: (941)359-7633 (includes after hours)
fax: (941)359-7615
online support requests (for current students, faculty, and staff): support@ringling.edu