- Institutional Technology
Institutional Technology
Remote access to Campus IT Resources
As part of Ringling College's response to COVID-19, Institutional Technology (IT) is transitioning to a "remote access only" support/compute model. All IT services including render farm will continue as normal. To connect your computer (notebook or desktop) to a Windows or a Mac workstation at Ringling College of Art and Design, you need a program called NoMachine. NoMachine enables you to access campus computing resources while away from campus. This will enable you to run various applications such as Zbrush. The following linked instructions will help you to connect Ringling issued notebook computer as well as any computer that you have access. Please be patient, we are here to help you. If you cannot connect to a workstation, please select a different workstation.
We will be extending out help desk hours to 7 days a week. We will have help desk staff available to assist you with all support questions including remote or any other technical issues. Our help desk hours are:
IT Support Services (in addition to regular business hours)
- Zoom
- (Saturday & Sunday (3/21, 3/22), 9:00 am to 10:00 pm)
- (Monday - Friday (3/23 to 3/27), 7:00 am to 10:00 pm)
- Remote Access & General IT
- (Saturday & Sunday (3/21, 3/22), 9:00 am to 10:00 pm)
- (Monday - Friday (3/23 to 3/27), 7:00 am to 10:00 pm)
You can reach our help desk by dialing 941-359-7633. We are also enabling chat through our help desk system to assist with users that may be out of country or want to chat with a support staff. To access IT help desk:
- Logon to the Ringling portal (my.ringling.edu)
- Click on the icon for Tech Support and log-on using your Ringling e-mail and password
- You will see a chat bubble at the bottom right of the web page
As always, IT is here to help you in your academic success. Please let us know how we can help.
Sincerely,
Institutional Technology
Cyber Security Awareness Month 2019
Check out Cyber Security Awareness tips
Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)
We perform routine systems maintenance on computer workstations as well as devices in the data center every week. Routine maintenance operations take place on Saturdays and Sundays between 12:00am and 8:00am. During those hours, you will want to save your work often and make archival copies of any files you may have open at that time. Maintenance operations during those hours can affect office and laboratory workstations (including workstation restarts with warnings), network storage systems (home spaces, web shares), web site servers, administrative systems, and email systems. Laboratory and office workstations perform software updates nightly and laboratory workstations restart every morning after showing a warning.
Quick Links
- Account Manager Information
- Administrative Systems Tech Support
- Anti-Virus Software
- Course Resources
- CyberSecurity Awareness
- Email
- Course Email Aliases
- Gmail - email accounts powered by Google
- iPhone Connection
- Home Space
- Connect within Campus - residential and wireless networks only
- Remote Access to Homespace - SMB and SFTP instructions
- Your Web Space and How to Use It
- Notebook Program
- Resources for your notebook
- VPN Installation Instructions - for using the VPN on Windows/Mac notebooks
Institutional Technology
Regular Hours
Monday-Friday 8:30am-4:30pm
Summer Hours
Monday-Friday 9:00am-4:00pm
After Hours Phone Support (when classes are in session)
Monday-Thursday 5:00pm-10:00pm
Saturday 9:00am-10:00pm
Sunday 9:00am-10:00pm
phone: (941)359-7633 (includes after hours)
fax: (941)359-7615
online support requests (for current students, faculty, and staff): support@ringling.edu
