Ringling College of Art and Design // Institutional Technology

Home Space Deletion and more in June 2018
Please visit this link for important information about the upcoming summer maintenance and how it will affect you.

Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)
We perform routine systems maintenance on computer workstations as well as devices in the data center every week. Routine maintenance operations take place on Saturdays and Sundays between 12:00am and 8:00am. During those hours, you will want to save your work often and make archival copies of any files you may have open at that time. Maintenance operations during those hours can affect office and laboratory workstations (including workstation restarts with warnings), network storage systems (home spaces, web shares), web site servers, administrative systems, and email systems. Laboratory and office workstations perform software updates nightly and laboratory workstations restart every morning after showing a warning.

Quick Links

• Account Manager Information
• Administrative Systems Tech Support
  
• Anti-Virus Software
• Athena VDI Pilot Initiative
• Course Resources
  • Canvas LMS Resources
  • Draw
  • Evaluation Kit Survey Access (faculty)
  • Evaluation Kit Survey (students)
  • Course Email Aliases
  • Course Shares
  • Wireless Network
  • Wireless Printing
• CyberSecurity Awareness
• Email
  • Course Email Aliases
  • Gmail - email accounts powered by Google
  • iPhone Connection
    • Gmail (students and faculty)
    • Exchange (staff)
• Home Space
  • Connect within Campus - residential and wireless networks only
  • Remote Access to Homespace - VPN and SFTP instructions
  • Your Web Space and How to Use It
• Notebook Program
  • Software Imaging Instructions - for use on campus
  • VPN Installation Instructions - for using the VPN on Windows/Mac notebooks
  • Athena VDI Pilot Information and Instructions
    • Athena Mac Keyboard Workaround
• New Tech Support System - Spring 2016

• Policies
• Software Discount for Education
• Support Central - Submit a support request
• Support Documentation
• Your Network Account
• Your Network Home

Institutional Technology

Regular Hours
Monday-Friday 8:30am-4:30pm

Summer Hours
Monday-Friday 9:00am-4:00pm

After Hours Phone Support (when classes are in session)
Monday-Thursday 5:00pm-10:00pm
Saturday 9:00am-10:00pm
Sunday 9:00am-10:00pm

phone: (941)359-7633 (includes after hours)
fax: (941)359-7615

online support requests (for current students, faculty, and staff): support.ringling.edu