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Institutional Technology

    Remote access to Campus IT Resources

    As part of Ringling College's response to COVID-19, Institutional Technology (IT) is transitioning to a "remote access only" support/compute model. All IT services including render farm will continue as normal. To connect your computer (notebook or desktop) to a Windows or a Mac workstation at Ringling College of Art and Design, you need a program called NoMachine.  NoMachine enables you to access campus computing resources while away from campus. This will enable you to run various applications such as Zbrush. The following linked  instructions will help you to connect Ringling issued notebook computer as well as any computer that you have access. Please be patient, we are here to help you. If you cannot connect to a workstation, please select a different workstation. 

    NoMachine Setup and Connection Instructions

    We will be extending out help desk hours to 7 days a week. We will have help desk staff available to assist you with all support questions including remote or any other technical issues. Our help desk hours are: 

    IT Support Services (in addition to regular business hours)

    • Zoom 
      • (Saturday & Sunday (3/21, 3/22), 9:00 am to 10:00 pm)
      • (Monday - Friday (3/23 to 3/27), 7:00 am to 10:00 pm)
    • Remote Access & General IT
      • (Saturday & Sunday (3/21, 3/22), 9:00 am to 10:00 pm)
      • (Monday - Friday (3/23 to 3/27), 7:00 am to 10:00 pm)

    You can reach our help desk by dialing 941-359-7633. We are also enabling chat through our help desk system to assist with users that may be out of country or want to chat with a support staff. To access IT help desk:

    • Logon to the Ringling portal (my.ringling.edu)
    • Click on the icon for Tech Support and log-on using your Ringling e-mail and password
    • You will see a chat bubble at the bottom right of the web page 

    As always, IT is here to help you in your academic success. Please let us know how we can help. 

    Sincerely,

    Institutional Technology 

    Cyber Security Awareness Month 2019
    Check out Cyber Security Awareness tips

    Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)
    We perform routine systems maintenance on computer workstations as well as devices in the data center every week. Routine maintenance operations take place on Saturdays and Sundays between 12:00am and 8:00am. During those hours, you will want to save your work often and make archival copies of any files you may have open at that time. Maintenance operations during those hours can affect office and laboratory workstations (including workstation restarts with warnings), network storage systems (home spaces, web shares), web site servers, administrative systems, and email systems. Laboratory and office workstations perform software updates nightly and laboratory workstations restart every morning after showing a warning.

    Institutional Technology

    Regular Hours
    Monday-Friday 8:30am-4:30pm

    Summer Hours
    Monday-Friday 9:00am-4:00pm

    After Hours Phone Support (when classes are in session)
    Monday-Thursday 5:00pm-10:00pm
    Saturday 9:00am-10:00pm
    Sunday 9:00am-10:00pm

    phone: (941)359-7633 (includes after hours)
    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support@ringling.edu