- Institutional Technology
Help Desk Support Options
To access the IT Ticketing System:
Logon to the Ringling portal (my.ringling.edu)
Click on the icon for Tech Support and log-on using your Ringling e-mail and password
In order to maintain a safe environment for everyone, we are restricting in-person assistance to appointment only. For notebook repairs or equipment pick up please book an in-person appointment.
For non-notebook issues we ask that you first either chat, submit a tech support ticket, or Virtual Appointment Calendar (Zoom or phone).
We now offer instant chat support access to any available IT Technicians from the hours of 8:30am to 4:30pm, Monday through Friday. You can find the new chat option on the Ringling Portal, in the bottom right corner. Simply click on Chat with IT and message us with the issue you’re having.
Virtual Appointment Calendar (Zoom or phone)
In order to maintain a safe environment for everyone, we are offering Zoom appointments for for remote diagnosis and troubleshooting for you and one of our staff members at a time that is convenient to you.
Simply go to http://rcadhelpdesk.youcanbook.me and pick a time slot along with the type of issue you are having. You’ll be sent a Zoom link for that time so that we can contact you and resolve your issues. We do not take walk-in's without an appointment please submit a tech support ticket first.
As always, IT is here to help you in your academic success. Please let us know how we can help.
Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)
We perform routine systems maintenance on computer workstations as well as devices in the data center every week. Routine maintenance operations take place on Saturdays and Sundays between 12:00am and 8:00am. During those hours, you will want to save your work often and make archival copies of any files you may have open at that time. Maintenance operations during those hours can affect office and laboratory workstations (including workstation restarts with warnings), network storage systems (home spaces, web shares), web site servers, administrative systems, and email systems. Laboratory and office workstations perform software updates nightly and laboratory workstations restart every morning after showing a warning.
- Account Manager Information
- Administrative Systems Tech Support
- Course Resources
- CyberSecurity Awareness
- Home Space
- Notebook Program
IT Support Hours
Monday - Friday: 8:30am - 4:30pm
online support requests (for current students, faculty, and staff): firstname.lastname@example.org