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Institutional Technology

    Welcome to our Fall 2020 Semester!

    With COVID-19 still a major problem in the world, we are pleased to offer a Hybrid learning experience to our students this semester, with most classes being offered both online and in person. To support this new initiative, we are offering remote connections to all of our laboratory computers and their software libraries, along with a new service to show students which computers are in use and which are available called KeyLabs.

    KeyLabs

    Visiting https://keylabs.ringling.edu will show you a list of all computers available to connect to on campus. Computers are shown with a designation of either “Win” or “Mac”, followed by the Building and Room number, then "Remote" or "InPerson", and finally the connection software used for them. Remote machines are always available to students on a first come, first served basis with the exception of any maintenance windows. InPerson computers are also available remotely, but are in person machines within the classrooms and as such will be reserved for the times during which classes are held in those rooms.

    Remote Connections

    Connecting to the lab computers can be accomplished in one of two ways based on your chosen platform.

    HP’s RGS software is used to connect to all of the Windows lab computers. Details on RGS and how to use it can be found here:

    https://it.ringling.edu/documentation/remote-access/rgs/

    NoMachine software is used to connect to all of the Mac Lab computers. Details on NoMachine and how to use it can be found here:

    https://it.ringling.edu/documentation/remote-access/nomachine/

    New Help Desk Support Options

    In addition to our ticketing system found on the Ringling Portal, we are now offering two new support options to help maintain a contactless Help Desk.

     

    Chat Support

    We now offer instant chat support access to any available IT Technicians from the hours of 7am to 7pm, Monday through Friday. You can find the new chat option on the Ringling Portal, in the bottom right corner. Simple click on Chat with IT and message us with the issue you’re having.

     

    Virtual Appointment Calendar

    Since we are not allowing walk-ins this year to maintain a safe environment for everyone, we instead have a calendar appointment system that will automatically schedule a zoom appointment for you and one of our staff members at a time that is convenient to you. 

    Simply go to http://rcadhelpdesk.youcanbook.me and pick a time slot along with the type of issue you are having. You’ll be sent a zoom link for that time so that we can contact you and resolve your issues.

     

    To access the IT Ticketing System:

    • Logon to the Ringling portal (my.ringling.edu)

    • Click on the icon for Tech Support and log-on using your Ringling e-mail and password

      

    As always, IT is here to help you in your academic success. Please let us know how we can help.

    Sincerely,

    Institutional Technology

    Weekly Routine Maintenance Schedule (Sat-Sun 12am-8am)
    We perform routine systems maintenance on computer workstations as well as devices in the data center every week. Routine maintenance operations take place on Saturdays and Sundays between 12:00am and 8:00am. During those hours, you will want to save your work often and make archival copies of any files you may have open at that time. Maintenance operations during those hours can affect office and laboratory workstations (including workstation restarts with warnings), network storage systems (home spaces, web shares), web site servers, administrative systems, and email systems. Laboratory and office workstations perform software updates nightly and laboratory workstations restart every morning after showing a warning.

    Institutional Technology


    Regular Hours

    Monday - Friday: 8:30am - 4:30pm

    Online Support Hours for Start of Fall (8/31 to TBD) 

    Monday - Friday: 7:00am - 7:00pm

    After Hours and Weekend Phone Support

    Monday - Friday: 5:00pm - 10:00pm

    Saturday and Sunday:  9:00am - 10:00pm


    phone: (941)359-7633 (includes after hours)

    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support@ringling.edu