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Wacom MobileStudio Pro Resources

    Wacom MobileStudioPro Instructions


    Setup instructions and insurance information

    Setting Up Your Notebook

    Plug the power cable into the CENTER port before powering on for the first time. A guided set-up tool, Cortana, will assist you with creating an account.

    Choose “Setup for Personal Use”when asked.

    Wacom MobileStudio Pro Orientation videos (we recommended to do these in order)

    1. Unboxing
    2. Attaching Wacom Stand
    3. Pairing the Logitech Keyboard
    4. Updating Windows
    5. Downloading Chrome and make it your Default Browser
    6. Updating the Graphics Card driver
    7. Updating Drivers and Firmware in Wacom Desktop Center
    8. Installing the GlobalProtect VPN (IMPORTANT)
    9. Installing Adobe Creative Cloud Desktop Application
    10. Setting up Backup and Sync (recommended)

    Full Playlist 

    Additional resources:


    Wacom MobileStudio Pro

    Designed for the Creative Professional, the Wacom MobileStudio Pro is a 16 inch Windows-based tablet with an Intel® Core™ i7-8559U processor 2.70 GHz,  4 core, 8 Logical Processor CPU.

    Wacom MobileStudio Pro 16 offers you a whole studio of creative tools for a seamless workflow from 2D to 3D on a bigger canvas. Plus the powerful mobile pen computer features the new Wacom Pro Pen 2.

    It has a 15.6" 4K Touchscreen Display (3840x2160) with 8192 levels pen pressure, tilt and multi-touch, and contains an NVIDIA® Quadro® P1000 graphics chipset with 4GB GDDR5 memory.

    It has 16 GB of main memory (RAM) and with 512 GB Solid State Drive (SSD) for storage you will have fast access to all your creative projects.

    Wireless capabilities include an 802.11ac Wi-Fi+Bluetooth 4.1 chip so you can get online quickly and easily connect many types of wireless peripherals.

    On the outside it has a Front- mounted 5 MP HD camera and on back there is an 8 MP HD camera. There are 3 USB-C ports for expansion and power. It also comes equipped with a Fingerprint Reader for secure, quick login without needing to type a password and has a built-in memory Card Reader (SDXC card (uhs-ii) also.

    The 7.6 V, Li-polymer, 70 Wh battery will let you use the computer in desktop or tablet mode and takes just up to 2.5 hours to fully recharge. (runtime will vary) 

    Did we mention there's a stylus too? You will be able to draw directly on the 4K Display with 8192 pressure-sensitive levels with the Wacom Pro Pen 2 Pen, which doesn't require charging!

    We have your software needs taken care of as well - Adobe Creative Suite is now a cloud-based subscription which lets you use on up to two Windows and/or Mac PCs at a time. You also have unlimited cloud storage in Google Drive for backing up your important files. Google Drive also lets you create documents, spreadsheets, and presentations which are compatible with Microsoft Office file formats and can be accessed anywhere with an internet connection.

    You are covered for parts and labor for manufacturer defects during your entire tenure here. By checking out the notebook you are agreeing be financially responsible for excessive damage, loss, or theft, and since those things are not covered under the manufacturer warranty, we highly encourage you to purchase renter's insurance.

    Parts and Labor Coverage

    The notebook on loan to you from Ringling College is completely covered for any parts and labor necessary for non-accidental incidents during your tenure here at Ringling College. This means that Ringling will repair or replace any products that fail to perform under regular use. Consumable items such as batteries and some additional third-party accessories that did not come in the computer's packaging (such as usb adapters or keyboards) provided during orientation remain the students responsibility to maintain.

    Accidental damage such as liquid intrusion or other types of physical damage or theft is not covered, and an insurance policy is highly recommended to cover such an event. Please contact the Institutional Technology department, so we may assist you with support and repair options.

    Our Notebook support staff can assist in determining repair options and what, if any out-of-pocket costs there might be. If there is out-of-warranty damage such as screen cracks, liquid intrusion we can provide a repair estimate and you can decide how you wish to proceed.

    Accidental damage, loss due to fire, natural disaster, theft, and more can be covered by NSSI starting as low as $6.34/month (billed annually)*. We highly recommend considering this for additional peace of mind. Additional equipment and devices such as smartphones, tablets, cameras, and more can be added to this policy.

    *quote determined by choosing $2500 worth of coverage and a $50 deductible, see website for more details.

    NSSI has provided Ringling a special enrollment portal so students may review coverage options and decide if they wish to enroll: https://www.nssi.com/ringlingfl 

    Ringling will receive an enrollment list of participants, and those who have chosen to opt-out. Purchasing accidental damage insurance is not mandatory, but can save you a lot of out-of-pocket expenses for unforeseen events. Should you need to have your Ringling provided notebook repaired, bring it to Notebook Services to be evaluated. We can help facilitate the repair process, and will provide a quote if it will not be an in-warranty repair. If you agree to the quote we will handle getting the repair done for you and if there are out-of-pocket expenses, the charges will be given to the Bursar's office and a STOP placed on your student account. 

    A STOP placed on your account will prevent signing up for classes or the sending of transcripts until your financial obligations have been met. If you have an active insurance policy in effect you will then submit the invoice to your insurance to begin the claims process. Upon successful resolution of your claim, the STOP will be removed from your student account.

    Loss or Theft

    In cases of loss or theft on campus be sure to inform the office of Public Safety and Institutional Technology right away. In the event of theft occurring while off-campus, contact the local law enforcement and in both cases please provide a copy of any police reports to IT.

    Institutional Technology

    Support Hours

    Monday - Friday: 8:30am - 4:30pm


    After Hours and Weekend Phone Support

    Monday - Thursday: 5:00pm - 10:00pm

    Saturday and Sunday:  9:00am - 10:00pm

    phone: (941)359-7633 (includes after hours)

    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support@ringling.edu