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My Notebook - Safety and Security

    MacBook Pro: Safety and Security

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    The notebook computer is a great tool for learning. You should use caution while using the notebook computer or any other electronic device. Here are a few reminders.

    It is not a "Laptop"

    You may be wondering why we do not call the computer you received a “laptop” computer. The name “laptop computer” infers that you can place the device on your lap while you are using it. Since notebook computers are an electronic device and contain a battery, they get very hot while in use.

    The MacBook Pro User Guide states:

    Set up your MacBook Pro on a stable work surface that allows for adequate air circulation under and around the computer. Do not operate your MacBook Pro on a pillow or other soft material, as the material can block the airflow vents. Never place anything over the keyboard when operating your MacBook Pro. Never push objects into the ventilation openings.

    The bottom of your MacBook Pro may become very warm during normal use. If your MacBook Pro is on your lap and gets uncomfortably warm, remove it from your lap and place it on a stable work surface.

    In addition, seek assistance should the power cord or plug become frayed or damaged.

     

    User Password

    When you start up the MacBook Pro for the first time and create your account, make sure to select a password that you will remember. Do not use the same password as your Ringling network account.

    Mac OS X may request your password when you install new software or perform updates through “Software Update” (see “Software Updates” for more information.) This is a security feature to verify your credentials when you attempt to modify the software in the system.

    Report Theft, Loss, or Damage

       

    As stated in the User Agreement for Apple MacBook Pro Notebook Computer, you must report theft (or suspected theft) or other loss of the computer within 48 hours to the Help Desk at Institutional Technology and to the police department in the jurisdiction in which the theft or loss is believed to have occurred. Ringling College of Art and Design will bill you for the replacement cost of the notebook and accessories should you fail to report theft or loss, or suspected theft or loss, within 48 hours of the incident. To receive a replacement, you will need to submit a written copy of the police report to the Help Desk at Institutional Technology. In cases of theft or loss, you may be responsible for a fee as stated in the user agreement, which will be added to your student account through student billing.

    Should the notebook computer become damaged with regular use, you must report the damage to the Help Desk at Institutional Technology within 48 hours.

    Institutional Technology

    Regular Hours
    Monday-Friday 8:30am-4:30pm

    Summer Hours
    Monday-Friday 9:00am-4:00pm

    After Hours Phone Support (when classes are in session)
    Monday-Thursday 5:00pm-10:00pm
    Saturday 9:00am-10:00pm
    Sunday 9:00am-10:00pm

    phone: (941)359-7633 (includes after hours)
    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support.ringling.edu