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My Notebook - Available Software

    My Notebook: Available Software

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    How to Obtain All Available Software 

    The initial setup of your HP Z-Book notebook should include all of the software needed for your first year classes. 

    To add wireless printing to the HP zBook, visit the Printers section for instructions.

    We upgrade the software deployment image on an annual basis. 

    Ringling supplied Macbook Pro notebook users can be manage their own software and printers using Ringling College Software Center which should already be found in /Applications folder

    Sharing Ringling’s License On and Off Campus

    Some of the software that we provide uses a "shared license." This means that when you use the software either on or off campus, a license is “checked out” to you for select applications. This process happens transparently, but you do need to be connected to the Internet once every 30 days to be able to check out a license.

    The software we use to manage the licenses is called KeyAccess. This program runs automatically as required for the “keyed” applications. KeyAccess will report an error if it cannot connect through the Internet to check out a license. As long as you are connected to the Internet and the notebook can access the license server at Ringling College, you should not receive any error messages. If you receive an error, please be sure you have connected to the GlobalProtect VPN and try again.

    OS and Security Updates: How to Keep the Notebook Up-to-Date

    HP Zbook users:

    Microsoft Windows can be set to automatically install security updates and we recommend doing this to help keep your files and personal data secure. Virus & threat protection can be enabled in the Windows Security App.

    Apple Macbook Pro users:

    Apple provides its own App Store which will keep core Apple applications such as your operating system, iTunes, etc.. up to date. While we recommend always installing security updates for your operating system, we do not recommend upgrading to an entirely new version of the OS until instructed to do so by IT Personnel. This will help prevent any compatibility issues that may occur between the software we provide and the operating system on your notebook.

    To update Mac OS using the App Store, click on the blue App Store icon on the bottom right of your screen, then click on “Updates” button along the top row. This will open the tool that will immediately begin checking for updates. If updates are found, click on “Update” next to the ones you wish to update, or "Update All" if you want to grab the latest version of everything. As always, if you have any questions about any of the updates being offered, please feel free to contact the IT Help Desk for assistance.

    Institutional Technology

    Support Hours

    Monday - Friday: 8:30am - 4:30pm


    After Hours and Weekend Phone Support

    Monday - Thursday: 5:00pm - 10:00pm

    Saturday and Sunday:  9:00am - 10:00pm

    phone: (941)359-7633 (includes after hours)

    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support@ringling.edu