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My Notebook - Support

    My Notebook: Support

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    Parts and Labor Coverage

    Your HP Zbook notebook is completely covered for any parts and labor necessary by Ringling College for the entirety of your enrollment. This means that we will replace any products that fail to perform under regular use. Please bring your notebook into our Notebook Services department, during regular business hours, for any assistance with the notebook.

    Our Apple and HP Certified Notebook support staff can assist in determining repair options and what, if any out-of-pocket costs there might be. If there is out-of-warranty damage such as screen cracks, liquid intrusion we can provide a repair estimate and you can decide how you wish to proceed.

    Accidental damage, loss, theft and more can be covered by Safeware supplemental group policy insurance. The enrollment period is from 8/23/2018 to 9/06/2018. We highly recommend considering this for additional peace of mind comprehensive coverage. There is a one time fee of $329.82 (covers all 4 years) and a $250 per incident deductible.

    During the enrollment please visit  http://my.safeware.com (not www.safeware.com)

    User ID: rcoad

    Password: enroll

    Ringling will receive an enrollment list of participants. Updates and corrections to your enrollment can be made by emailing service@safeware.com

    In cases of theft be sure to let Public Safety and Institutional Technology know right away and please provide us with a copy of the police report if necessary.

    Notebook Insurance Recommended

    Your notebook will be covered under our warranty program for the duration of your enrollment; however, our warranty does not cover accidental damage. Students who receive a notebook from Ringling College are highly encouraged to obtain portable electronics insurance to cover the deductible of up to $1,500.00 for accidental damage to the notebook. Students can purchase portable electronics insurance through either their homeowner’s insurance agency, rental insurance, or through several companies that offer such insurance.

    What is Accidental Damage?

    Accidental damage is defined as an unexpected and unintentional external event, resulting in physical damage to the notebook or its accessories. Examples of accidental damage covered under a portable electronics policy include, but are not limited

    • Drops
    • Falls
    • Collisions
    • Liquid Spills

    What About Other Damages?

    A portable electronics policy will also cover other events, such as:

    • Lightning
    • Power Surges
    • Fire
    • Natural Disasters
    • Theft
    • Vandalism

    The cost of the policy is varies per company, so shop around for best pricing and coverage. Some homeowner’s and renter's insurance policies may include the same or similar coverage for a small increase in premium, so you may want to check with your insurance agency before purchasing a policy from another insurer.

    If you have any questions about how to obtain insurance or would like other recommendations, please contact the help desk at (941)359-7633.

     

    Institutional Technology Notebook Support

    Institutional Technology will assist with any issues that may emerge with the MacBook Pro. Help desk support staff will offer assistance including re-imaging the notebook computer  (see Available Software), hardware and software repair, and contacting AppleCare support.

    Institutional Technology

    Regular Hours
    Monday-Friday 8:30am-4:30pm

    Summer Hours
    Monday-Friday 9:00am-4:00pm

    After Hours Phone Support (when classes are in session)
    Monday-Thursday 5:00pm-10:00pm
    Saturday 9:00am-10:00pm
    Sunday 9:00am-10:00pm

    phone: (941)359-7633 (includes after hours)
    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support.ringling.edu