How to Contact Us
Any contact with IT personnel should be initiated at the IT Technical Support. Even if you have an appointment with a specific team member, you must initiate any contact through Technical Support.
We encourage contact via the Support Central during regular business hours (above) as the easiest and most effective way to convey questions and non trivial issues to the IT team. Do not send e-mail to individual team members or contact them directly over the phone. We will only respond to inquiries logged through Support Central or phone calls routed through technology support (phone number above.)
How to Log an Issue through Support Central
When you log an issue through Support Central, be very specific. Indicate in which lab or office the issue occurred and what machine is exhibiting the symptom. If possible, write down word for word all the error messages that appear. Also, explain all tasks you were performing on the computer when the issue occurred. The more information we have, the easier it is to troubleshoot technology issues.
Extended Hours
Students in the Ringling College computer laboratories during evening open lab hours are also encouraged to report existing issues to extended hours support (hours and phone number above.) Extended hours student workers can diagnose and fix some issues, answer specific questions, or escalate the call to technology support during regular business hours with an IT staff member.