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Gmail Does not Accept My Password

    Gmail Does not Accept My Password

    Symptom
    Gmail does now allow a web login or email client/mobile logins.

    Cause
    Ringling Gmail may be accessed through the portal or via email clients and mobile devices. In certain situations, Google will require account holders to verify their account.

    Solution
    If you are attempting to access Gmail through the web, please do so by visiting http://my.ringling.edu. If you are attempting to access Gmail via an email client or a mobile device, please follow these steps:

    1. Disable all mail clients you're using to read mail. (If you use one at work and one at home, please disable both.)
    2. From the computer on which your logins are failing, visit https://www.google.com/a/c.ringling.edu/UnlockCaptcha.
    3. Enter your email address as the username, password, and the letters in the distorted picture.
    4. Once you have successfully logged in, restart your mail client or mobile device and try to download your mail.

    Institutional Technology

    Regular Hours
    Monday-Friday 8:30am-4:30pm

    Summer Hours
    Monday-Friday 9:00am-4:00pm

    After Hours Phone Support (when classes are in session)
    Monday-Thursday 5:00pm-10:00pm
    Saturday 9:00am-10:00pm
    Sunday 9:00am-10:00pm

    phone: (941)359-7633 (includes after hours)
    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support.ringling.edu