Adobe Photoshop Runs Out of Memory
Symptom (Mac OS X)
Users cannot open files in Photoshop. Some error messages include "out of memory" and "file corruption", a blank document opens instead of the intended document, or files take a long time to save in non-Photoshop formats.
Cause
Photoshop preferences must be set to also use the LocalScratch as an additional scratch disk.
Solution 1
- Start Photoshop.
- Click on "Photoshop > Preferences > Performance".
- Uncheck the box next to "OSX."
- Check the box next to "LocalScratch."
- Quit Photoshop and start it up again.
Solution 2 (Preparing the file for print)
When you send a file to print the layers are no longer necessary. If you are preparing your file for print, follow these steps:
- Open the file in Photoshop and click "Image > Duplicate" to create a duplicate copy.
- Close your original file.
- Flatten all layers.
- Save the file and submit to Print Services or send it to print in the lab.
Solution 3
If you continue to experience issues with Photoshop, please contact Technology Support at 941-359-7633 as we may need to reset your preferences for Photoshop. If you would like to reset the Photoshop preferences yourself, follow these steps:
- Quit Photoshop.
- Open the Finder and navigate to the folder labeled "Library" in your home space.
- Navigate to the folder labeled "Application Support/Adobe."
- Move the folder "Adobe Photoshop" to the trash. This folder may have a "CS" ending with a number.
- Navigate to the "Library" folder again, then navigate to "Preferences."
- Move the following folders and files to the trash:
- "Adobe/Photoshop"
- "Adobe Photoshop CS6 Paths" (the number 6 may be different)
- "Adobe Photoshop CS6 Settings" (the number 6 may be different)
- "com.adobe.Photoshop.plist"
- "com.adobe.Photoshop.plist.lockfile"
- Restart the computer.
- Open Photoshop, and follow the steps listed on Solution 1 on this page before you open files within Photoshop.