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Damage

    Parts and Labor Coverage

    The notebook on loan to you from Ringling College is completely covered for any parts and labor necessary for non-accidental incidents during your tenure here at Ringling College. This means that Ringling will repair or replace any products that fail to perform under regular use. Consumable items such as batteries and some additional third-party accessories that did not come in the computer's packaging (such as usb adapters or keyboards) provided during orientation remain the students responsibility to maintain.

    Accidental damage such as liquid intrusion or other types of physical damage or theft is not covered, and an insurance policy is highly recommended to cover such an event. Please contact the Institutional Technology department, so we may assist you with support and repair options.

    Our Notebook support staff can assist in determining repair options and what, if any out-of-pocket costs there might be. If there is out-of-warranty damage such as screen cracks, liquid intrusion we can provide a repair estimate and you can decide how you wish to proceed.

    Accidental damage, loss due to fire, natural disaster, theft, and more can be covered by NSSI starting as low as $6.34/month (billed annually)*. We highly recommend considering this for additional peace of mind. Additional equipment and devices such as smartphones, tablets, cameras, and more can be added to this policy.

    *quote determined by choosing $2500 worth of coverage and a $50 deductible, see website for more details.

    NSSI has provided Ringling a special enrollment portal so students may review coverage options and decide if they wish to enroll: https://www.nssi.com/ringlingfl 

    Ringling will receive an enrollment list of participants, and those who have chosen to opt-out. Purchasing accidental damage insurance is not mandatory, but can save you a lot of out-of-pocket expenses for unforeseen events. Should you need to have your Ringling provided notebook repaired, bring it to Notebook Services to be evaluated. We can help facilitate the repair process, and will provide a quote if it will not be an in-warranty repair. If you agree to the quote we will handle getting the repair done for you and if there are out-of-pocket expenses, the charges will be given to the Bursar's office and a STOP placed on your student account. 

    A STOP placed on your account will prevent signing up for classes or the sending of transcripts until your financial obligations have been met. If you have an active insurance policy in effect you will then submit the invoice to your insurance to begin the claims process. Upon successful resolution of your claim, the STOP will be removed from your student account.

    Loss or Theft

    In cases of loss or theft on campus be sure to inform the office of Public Safety and Institutional Technology right away. In the event of theft occurring while off-campus, contact the local law enforcement and in both cases please provide a copy of any police reports to IT.

    Institutional Technology


    Support Hours

    Monday - Friday: 8:30am - 4:30pm

     

    After Hours and Weekend Phone Support

    Monday - Thursday: 5:00pm - 10:00pm

    Saturday and Sunday:  9:00am - 10:00pm


    phone: (941)359-7633 (includes after hours)

    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support@ringling.edu