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My Notebook - Support

    MacBook Pro: Support

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    Parts and Labor Coverage

    Your MacBook Pro is completely covered for any parts and labor necessary by Ringling College for the entirety of your enrollment. This means that we will replace any products that fail to perform under regular use. Please bring your notebook into our Notebook Services department, during regular business hours, for any assistance with the notebook. Our Apple Certified Notebook support staff will determine if the damage to your notebook is covered under this warranty or if the cause was through accidental damage.

    Notebook Insurance Recommended

    Your notebook will be covered under our warranty program for the duration of your enrollment; however, our warranty does not cover accidental damage. Students who receive a notebook from Ringling College are highly encouraged to obtain portable electronics insurance to cover the deductible of up to $1,500.00 for accidental damage to the notebook. Students can purchase portable electronics insurance through either their homeowner’s insurance agency, rental insurance, or through several companies that offer such insurance.

    What is Accidental Damage?

    Accidental damage is defined as an unexpected and unintentional external event, resulting in physical damage to the notebook or its accessories. Examples of accidental damage covered under a portable electronics policy include, but are not limited

    • Drops
    • Falls
    • Collisions
    • Liquid Spills

    What About Other Damages?

    A portable electronics policy will also cover other events, such as:

    • Lightning
    • Power Surges
    • Fire
    • Natural Disasters
    • Theft
    • Vandalism

    The cost of the policy is varies per company, so shop around for best pricing and coverage. Some homeowner’s and renter's insurance policies may include the same or similar coverage for a small increase in premium, so you may want to check with your insurance agency before purchasing a policy from another insurer.

    If you have any questions about how to obtain insurance or would like other recommendations, please contact the help desk at (941)359-7633.

     

    Institutional Technology Notebook Support

    Institutional Technology will assist with any issues that may emerge with the MacBook Pro. Help desk support staff will offer assistance including re-imaging the notebook computer  (see Available Software), hardware and software repair, and contacting AppleCare support.

    Institutional Technology

    Regular Hours
    Monday-Friday 8:30am-4:30pm

    Summer Hours
    Monday-Friday 9:00am-4:00pm

    After Hours Phone Support (when classes are in session)
    Monday-Thursday 5:00pm-10:00pm
    Saturday 9:00am-10:00pm
    Sunday 9:00am-10:00pm

    phone: (941)359-7633 (includes after hours)
    fax: (941)359-7615

    online support requests (for current students, faculty, and staff): support.ringling.edu